Returns & Refund Policy

We want you to be confident when ordering from us. Please read the policy below carefully before making a purchase.

Returns

Due to the nature of our products, we can only accept returns under limited conditions.

To be eligible for a return:

The item must be unused, unopened, and in its original packaging.

  • Your request must be made within 14 days of delivery.
  • You must provide proof of purchase (order number or receipt).

Products that have been opened, used, tampered with, or damaged after delivery are not eligible for return.

Non-Returnable Items

For safety and quality reasons, the following items cannot be returned:

  • Opened or used products
  • Temperature-sensitive items
  • Clearance or final-sale items

Damaged or Incorrect Orders

Please include:

  • Your order number
  • Photos of the product and packaging

We will review the issue and arrange a replacement or refund where applicable.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection.

If approved, your refund will be processed to your original payment method within 5–10 business days (depending on your bank or provider).

Shipping fees are non-refundable unless the return is due to our error.

Exchanges

We only replace items if they are defective or incorrect. If you need an exchange, contact our support team.

Return Shipping

Customers are responsible for return shipping costs unless the item received was incorrect or defective.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.

Contact Us

For return requests, please contact our support team with your order details.