Terms and Conditions
1. Introduction and Acceptance
We reserve the right to amend these Terms at any time without prior notice. Your continued use following any changes constitutes acceptance of the updated Terms. Please review this page regularly before placing orders.
Age Restriction: You must be at least 18 years old to purchase from this site.
2. Returns, Refunds and Replacements
2.1 Return Policy
Given the specialised nature of our products, we maintain a strict returns policy. We will only accept returns for:
- Defective items
- Damaged goods (eligible for exchange)
To initiate a return, please contact our customer service team to arrange a refund or replacement.
2.2 Delivery Failures
If a parcel is returned to us by the courier due to:
- Non-delivery
- Incorrect address formatting
- Delivery refusal
We must physically receive the returned parcel at our facility before any refund or replacement can be processed. This applies even if you did not personally initiate the return.
2.3 General Refund Terms
Due to the research-specific nature of our inventory, we do not accept returns for change of mind. Please ensure your selections are suitable for your research requirements before completing your purchase.
Refunds will only be issued for:
- Lost parcels
- Cancellations requested before dispatch
By placing an order and clicking "I agree," you acknowledge acceptance of our Shipping and Returns Policy.
3. Product Purpose and Specifications
All materials supplied are:
• 100% synthetic in origin
• Non-infectious and non-pathogenic
• Non-toxic laboratory reagents
• Non-immunogenic substances
• Intended exclusively for in vitro research
• Free from animal-derived components, cell culture additives, albumin, or serum
Strictly Prohibited:
• Human consumption or administration
• Veterinary or animal use
• Any application outside controlled academic laboratory research
4. Website Use and Intellectual Property
4.1 Permitted Use
Your use of this site is governed by these Terms and our Privacy Policy. You may:
- View and browse content
- Download or print materials for personal, non-commercial reference
- Retain all copyright, trademark and proprietary notices on any copies
4.2 Prohibited Activities
Without express written permission, you must not:
- Modify, distribute, transmit, reproduce, publish, license, transfer or sell any site content
- Use materials for commercial purposes
- Remove or alter any proprietary notices
4.3 Intellectual Property Rights
All content on this site—including text, graphics, user interfaces, photographs, logos, audio, artwork, code, design, structure and arrangement—remains our exclusive property or that of our licensors. This material is protected by UK copyright laws, trademark legislation, and other intellectual property rights.
No content may be copied, reproduced, republished, uploaded, posted, displayed, encoded, translated, transmitted or distributed to any other computer, server, website or medium without our prior written consent.
5. Disclaimers and Limitation of Liability
5.1 Information Disclaimer
Content provided on this site is for general information only and does not constitute professional advice. You should consult qualified advisors before making decisions based on site information.
Medical: Site content must not be used to diagnose any medical condition or disease.
We reserve the right to correct inaccuracies or typographical errors without liability. Information, prices and availability may change without notice.
5.2 No Warranty
All content, services and products are provided on an "as is" and "as available" basis without warranties of any kind, whether express, implied or statutory.
We expressly disclaim:
- Warranties of satisfactory quality and fitness for particular purpose
- Guarantees of accuracy, completeness or currency
- Assurances of uninterrupted, error-free or virus-free operation
5.3 Technical Disclaimers
We are not liable for:
- Technical failures (hardware or software)
- Incomplete, scrambled or delayed transmissions
- Unauthorized access to user data by third parties
- Viruses or other destructive properties transmitted to your systems
You are solely responsible for data protection, equipment backup and virus scanning precautions.
5.4 Liability Cap
Our total liability arising from your site use is limited to the purchase price of items in the relevant transaction. We exclude liability for direct, indirect, special, incidental, consequential or punitive damages, even if advised of the possibility.
Note: This does not affect your statutory rights as a consumer under UK law, and certain limitations may not apply if prohibited by applicable legislation.
6. User Responsibilities and Indemnity
6.1 User Conduct
You agree not to submit content that is:
- Obscene, defamatory, libellous, threatening or abusive
- Illegal or invasive of privacy rights
- Likely to encourage violation of any law
6.2 Indemnification
You agree to indemnify and hold harmless our company, subsidiaries, affiliates, officers, directors, agents, partners and employees from any claims, demands, expenses (including reasonable legal fees) and liabilities arising from:
- Your site use or content submission
- Violation of these Terms
- Infringement of third-party rights
6.3 User Submissions
Except for personally identifiable information covered by our Privacy Policy, any comments, suggestions, ideas or feedback you provide becomes our exclusive property. You grant us a perpetual, royalty-free, irrevocable, worldwide licence to use, reproduce and distribute such materials without further compensation.
7. Third-Party Links
Links to external sites are provided for convenience only. We do not:
- Review, endorse, approve or control linked sites
- Assume responsibility for third-party content, products or services
- Guarantee the accuracy, validity or legality of external materials
Accessing linked sites is at your sole risk. We are not liable for any damages arising from such access.
8. Site Availability
9. Product Usage Requirements
9.1 Age and Qualifications
Purchasers must be minimum 18 years of age. We reserve the right to refuse sales to unqualified buyers.
9.2 Laboratory Use Only
Materials are sold exclusively for laboratory research. They are not for use as:
- Food additives
- Medicinal products or drugs
- Cosmetics
- Household chemicals
- Any non-research applications
9.3 Competency Requirements
By purchasing, you warrant that you:
- Understand health and safety hazards associated with these products
- Know necessary industrial hygiene controls
- Recognise the need for adequate hazard warnings
- Are familiar with applicable UK regulations (including COSHH and Health and Safety at Work etc. Act 1974)
9.4 Patent Notice
Product listings do not constitute licence or recommendation for use in patent infringement.
9.5 Risk Acknowledgment
You acknowledge that handling these products involves inherent risks. In consideration of sale, you agree to indemnify us against all claims, expenses, losses and liabilities arising from your handling or use of purchased materials.
9.6 Communication Monitoring
Any correspondence suggesting non-research use will result in:
- Immediate refusal to sell
- Account suspension or termination
- Permanent ban from future purchases
We maintain absolute zero tolerance for product misuse.
9.7 No Methodology Guidance
We assume buyers possess appropriate scientific expertise. We do not provide:
- Reconstitution protocols
- Research application methods
- Dosage calculations or administration guidance
Requests for such information will be declined. Please familiarise yourself with all products before purchasing.
9.8 Global Compliance Notice
This site serves an international audience. Legal status varies by jurisdiction. All site content and communications refer strictly to in vitro research using tissue samples and laboratory models—not human or animal use. Nothing herein encourages illegal activity.
10. Compliance with UK Law
10.1 General Compliance
Your use of this site must comply with all applicable UK laws, regulations and statutes, including but not limited to:
- Human Medicines Regulations 2012
- Health and Safety at Work etc. Act 1974
- Control of Substances Hazardous to Health (COSHH) Regulations 2002
- General Product Safety Regulations 2005
- Consumer Rights Act 2015
10.2 Independent Contractor Status
No agency, partnership, employment or joint venture relationship is created between you and our company through site use.
10.3 Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.
11. Ordering and Payment
11.1 Pricing
Prices are quoted in Pound Sterling (£/GBP) and are subject to change without notice. We reserve the right to cancel orders due to:
- Accidental pricing errors
- Website technical malfunctions
- Suspected fraudulent activity
In cases of pricing errors, we may offer substitute products of equivalent value.
11.2 Payment Terms
Payment must be received before order dispatch unless specific credit terms have been arranged.
12. Force Majeure
We are not liable for delays or failures caused by circumstances beyond our reasonable control, including:
- Product supply shortages
- Postal, courier or customs delays
- Lost shipments
Customers are responsible for making alternative arrangements if delays occur.
13. Account Termination
14. General Provisions
14.1 Severability
If any provision is found unenforceable, it shall be limited or eliminated to the minimum extent necessary, with remaining provisions continuing in full force.
14.2 Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and our company regarding site use, superseding all prior agreements.
14.3 Headings
Section headings are for reference only and do not affect interpretation.
By using this website and clicking "I agree" during checkout, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.